Role management.
At PwC, I designed a role-based access model for a Fortune 500 airline’s employee app, defining what 80,000+ employees across 40 roles could see and do.
the role-management challenge ↓Problem: how do we manage app access for +80,000 employees?
01. I mapped
access needs.
I reviewed data extracts and spoke with teams across the hierarchy to understand how responsibilities should translate into access.
02. I looked beyond
departments.
Access needed to reflect both where someone worked and the job they did.
03. I turned codes
into roles.
I combined department and job codes to map employees into 40 access roles.
one dot ≈ 1,000 employees
≈80,000 employees · 5 departments
illustrative department split
04. I made room
for exceptions.
We gave the support team a manual route to grant access when the standard mapping didn’t fit.
Inflight
Flight Ops
Role AInflight + job code A
Exception pathManual access through support
05. We tested
the model and launched.
We put the model through user acceptance testing before rollout.